Iain Porter, service designer, UXDC

About Iain

Interested in the problem. Invested in the people.

I work where different accounts of a service need to become a shared understanding of what to do next.

My background spans psychology, independent design and development, enterprise UX and service design. That breadth helps me ask questions across disciplines and understand how decisions in one part of a system affect another.

I’m based in Glasgow. My work has included healthcare, government, financial services, scientific organisations and smaller independent clients.

Iain Porter

Iain Porter
Service designer · UXDC

How I make myself useful.

  • Learn the domain with the people who know it.

    At RoS, that meant understanding registration work as well as the solicitor’s experience. In the NHS, it meant working with clinical, operational and technical specialists.

  • Give people something concrete to examine.

    A model, prototype or shared design reference makes assumptions and disagreements easier to discuss. It also exposes what I have misunderstood.

  • Connect the choice to the work that follows.

    My contribution can extend from research and modelling into detailed design, requirements and implementation support. Independent product work keeps that connection practical.

“One of his strengths is his ability to educate stakeholders and colleagues in a manner which is engaging and positive, he really adds value to the teams he works with.”
Duncan FalconerRBS · recommendation excerpt
“Beyond that, Iain was a great colleague with a positive outlook, who looked to assist wherever possible.”
Laurence HughesTwo Fluid · recommendation excerpt
“His approach and demeanour during customer testing has been reassuring yet professional and so I would happily recommend Iain and would welcome the opportunity to work with him again.”
Carrie Briggs-JonesRBS · recommendation excerpt
“He was a pleasure to work with, very helpful and patient in spite of all our the many changes we made to the project as we went along!”
Susie Dibdin NevoCentral Govan Action Plan · recommendation excerpt
“Iain has proven to be a great inclusive team player and due to his expert knowledge and approachable personality, very quickly earned the respect of his co-workers.”
Darren KeeganRBS / NatWest · recommendation excerpt
“He's a breath of fresh air in his approach - very considered, with in-depth knowledge and experience, happy to collaborate in any situation and always giving valuable thoughts and ideas.”
Heather HepburnRBS · recommendation excerpt

A background in understanding and making.

MA Psychology, First Class Honours, University of Glasgow, with an exchange at UC Berkeley.

I began independent digital work in 1999, taking responsibility for client relationships, design and software delivery. Enterprise engagements broadened that into research, organisational systems and multidisciplinary change.

Read the experience behind it

Let’s talk about the work.

If your service crosses teams, systems or competing priorities, tell me what you’re trying to change.

[email protected]07813 212495Find me on LinkedIn ↗